Refund policy

We hope you love your purchases from us! 

However, due to the limited nature of our goods we only accept returns for store credit or exchange on selected items within 14 days of purchase. We do not offer returns or exchanges on home goods or perishable products (such as coffee, tea, hot sauce, smoke blend), swimwear, beauty, skin and haircare products, jewelry, head wear, vintage, and pre-packaged gift boxes. These items are all final sale.

To be eligible for a store credit or exchange, your item must be unused and in the same condition that you received it with original packaging or tags attached. 

To request store credit or exchange, please email us at marcheruedix@gmail.com for approval before sending your item(s) back to us. We will issue you a return shipping label for the item, the cost of which will be deducted from your final credit. The shipping cost for returns is based on your distance from the shop and size of the package.

If you opt for an exchange, we are happy to cover the shipping cost for domestic purchases only. We require a receipt, order number, or proof of purchase for any return or exchange. For online orders, ship date for sending back the item must be dated within 7 days of receiving the return shipping label.

We do not offer price adjustments on past purchases at this time.


Shipping
All orders placed on marcheruedix.com generally ship within 3 business days unless otherwise notified. Once Marche has delivered the merchandise to the carrier and they have accepted the item, you will assume the risk of loss and title for the merchandise. Marche Rue Dix is not responsible for lost, misplaced or stolen packages. Please contact your local post office or shipping courier to remedy the situation.

Please note due to COVID, current shipping times are not guaranteed by carriers. 

Carrier shipping rates have increased. We do our best to offer fair shipping prices which are auto-calculated at current carrier rates based on weight of package and distance traveled. Please note that in certain cases for large items or large quantity orders, there may be an additional shipping charge to deliver the order. We will always reach out to you to confirm additional charges before shipping, with the option to cancel the order if necessary. We appreciate your understanding.